I am a Customer Relationship Management (CRM) consultant with a passion for building the effectiveness of sales and marketing teams through the development of customized customer relationship management systems and the deployment of the tools to support these systems.
CRM is about more than the tools -- it is about the business cultures, rules, processing, agreements and resources that allow your company to build long term valuable relationships with your customers. By leveraging 18 years of market experience with small, mid-size and start-up companies, I can design, develop and deploy CRM methodologies, strategies, and technologies which will work for your business.
Specialties CRM Adoption, CRM Project Management, Social CRM, Sales Force Automation, Lead Management, Sales Team Leadership
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