I work with ETL on a big firm and have no background graduation on IT, instead I have a Bs.C. on Management and I would appreciate if you take that on mind. I really enjoy helping people and learning about technology: if I help people on IT issues, sure I will understand better IT.
Please have patience with me if sometimes my posts or replies are a bit naïve: this is because of my background, but be sure I've taken enough time to think to give someone the best answer as I can.
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